Terms of Use

The parties

These terms are an agreement between Smart Vision, owner and operator of the Diwan platform, and the organisation subscribing to the platform together with the members it grants access to.

When an organisation owner accepts these terms, they accept them on behalf of the organisation and confirm they are authorised to do so.

The service

Diwan is a platform for meetings, tasks and an archive: scheduling meetings and inviting attendees, writing and approving minutes, turning action items into assigned tasks, a board with spaces and projects, an archive of scanned files, and notifications in product and by email.

The platform is in an early launch phase today: self-service registration is closed and organisation accounts are created by talking to us. We add and change features continuously, and we may change or discontinue a feature; if the change is material we will tell you beforehand.

Your account and your responsibility for it

You are responsible for the accuracy of the data you enter, for the confidentiality of your members passwords, and for everything done under their accounts.

Managing members and their roles is yours: who is added, who is removed, and what each of them can see. We do not interfere in that.

If you suspect unauthorised access to your account, tell us immediately.

Acceptable use

The following are prohibited on Diwan:

• Anything unlawful, anything that infringes the rights of others, or anything that intrudes on a person privacy without a basis.
• Uploading malware or deliberately harmful content. We scan every file, and attempting to bypass the scan is a breach in itself.
• Attempting to reach another organisation data, probing the isolation layers, or running a security scan or penetration test against the platform without our prior written permission.
• Abusing the AI extraction feature: driving it automatically at volume, or passing content unrelated to your own organisation minutes.
• Reselling the service or making it available to a third party outside your organisation without an agreement with us.
• Any use that threatens the stability of the platform or harms its other users.

Ownership — what is yours and what is ours

Your data is yours. Tasks, meetings, minutes, decisions, files and everything you enter into Diwan remain the property of your organisation, and we claim no right over it.

We do not use your content to train AI models, do not sell it, and do not make it available to any third party beyond what is stated explicitly in the privacy policy.

What you grant us is only the technical permission necessary to run the service: storing your content, showing it to those entitled to see it, backing it up, and sending what you ask to be sent. That permission ends when your subscription ends.

In return, the platform itself — its software, design, identity and name — is ours, and a subscription grants you no right in it beyond the right to use it.

Subscription and plans

Our prices are published in Saudi riyals per month: a permanently free plan, a Team plan at 149, an Organization plan at 399, and an Enterprise plan from 1,200 upwards. The enterprise price is a floor, not a list price: enterprise contracts are priced on seats, hosting arrangements and support commitments.

The free plan is permanent and not an expiring trial, within its published limits and without dedicated human support.

Every new organisation begins with a fourteen-day trial.

Billing today is handled by talking to us directly: there is no payment gateway in the platform, nothing is charged to your card automatically, and your subscription does not renew by itself without agreement. Prices exclude taxes and government fees where they apply.

If we change prices we will notify you at least thirty days before the change takes effect, and a new price never applies to a period already paid for.

Limits and quotas

Every plan has published limits: the number of active members, archive storage, and the number of AI extraction calls per month. Your limits and your usage are shown inside the product, and we warn you as you approach a limit rather than after you exceed it.

Reaching a limit stops only the feature concerned. It does not close your account and does not touch your data.

Recording and attendee consent

Responsibility for informing attendees and obtaining their consent is yours, not ours.

Before recording any meeting, uploading its minutes, or passing its text to the AI extraction feature, you are the party obliged to inform every attendee and obtain consent as required by the laws of your country and the policies of your organisation. We provide the tool and have no knowledge of who attended or what they consented to.

You are likewise responsible for the content your members upload and for the rights of its owners.

For the sake of accuracy: audio recording of meetings and its transcription are not built into the platform today. This clause governs your use of minutes and extraction now, and governs recording the day it is built.

Suspension and termination

You may end your subscription whenever you wish by notifying us. We do not hold your data hostage.

We may suspend or terminate the service on prior notice for a material breach of these terms or for non-payment after a warning. Abuse that threatens the platform or its other users — publishing malware or attempting to break the isolation — is suspended immediately without prior notice, and we explain the reason afterwards.

After termination, whatever its cause, we give you at least thirty days to request a copy of your data before it is deleted. We do not erase a customer data silently and do not use it after the relationship ends.

Service availability

We do what we can to keep Diwan available, and we run daily encrypted backups whose restoration we have actually tested.

But we commit today to no uptime figure and no service level agreement. Any commitment of that kind belongs in writing in an enterprise contract and must not be assumed from this page.

We may pause the service for maintenance, and we give you as much notice as we can.

Limits of liability

The service is provided as it currently stands and with what it actually contains. We do not warrant that it is free of faults, nor its fitness for a particular purpose we have not agreed with you in writing.

We are not liable for indirect or consequential loss: lost profit, lost opportunity, or reputational harm.

Our total liability in all circumstances does not exceed what you actually paid us in the twelve months preceding the event.

None of the above limits our liability for fraud, gross negligence, or anything the law does not permit to be limited.

Confidentiality

Each party undertakes to protect the non-public information of the other that it learns, and not to disclose it except to the extent required by law or by an order from a competent authority. In that case we notify you before disclosure unless the law prevents us from doing so.

Changes to these terms

We may amend these terms. If an amendment is material we notify organisation owners by email thirty days before it takes effect and update the last-updated date at the top of the page. Continuing to use the platform after it takes effect is acceptance, and you may end your subscription if it does not suit you.

Governing law and disputes

We seek to resolve any dispute amicably first, through direct contact, within thirty days of one party notifying the other of it.

Anything not resolved amicably is referred to the competent court specified in the enterprise contract signed between us. Where there is no enterprise contract, jurisdiction follows the registered seat of Smart Vision.

Contact

For any question about these terms or about your subscription, write to the address below.

info@diwan.im